Starter Plan
For teams that need specialist backup for a smaller number of high-impact incidents each year.
- 5 incidents per annum
- Senior escalation
- Critical systems
Tech ServicesBook a Discovery CallReady when you areBook a Discovery Call
Support Model
Coverage matched to the risk of the service
ICOM 247 can be shaped from five annual incidents through to unlimited 24x7 specialist support.
- Specialist support for critical incidents and escalation points.
- Coverage options from 5 incidents per annum to unlimited.
- Target response within two hours, with escalation to senior engineers.
Support Options
Choose the level of coverage your environment needs
Business Plan
For environments that need broader incident cover and faster access to senior support.
- 10-25 incidents per annum
- Priority access
- Operational continuity
Enterprise Plan
For services where downtime, slow response, or internal capacity gaps create business risk.
- Unlimited coverage
- 24x7 availability
- Service assurance
What It Covers
Support for systems that cannot sit in a queue
Incident response and escalation
Get senior support when an issue needs deeper investigation, platform expertise, or remediation guidance.
- Triage
- Escalation
- Remediation
Critical systems support
Support models can cover enterprise Linux, IBM Power and IBM i, Linux on IBM, Nagios Core/XI, and monitoring integrations.
- Red Hat
- Ubuntu
- IBM Power
- Nagios XI
Operational reporting
Turn incident activity, findings, and recurring risks into reporting your team can use after the pressure drops.
- Findings
- Recurring risk
- Improvement plan
Operating Model
Agree the support model before the incident
247 works best when coverage, escalation paths, platform context, and reporting are agreed before the pressure starts.
Before an incident
Agree coverage, escalation paths, platform context, and response expectations so support is ready before the pressure arrives.
- Coverage scope
- Escalation paths
- Platform context
During an incident
Specialists support investigation, prioritise likely causes, and advise remediation options while your internal team stays in control.
- Investigation
- Remediation advice
- Decision support
After an incident
Document findings, recurring risks, and prevention opportunities so the same issue is less likely to return.
- Findings
- Prevention
- Risk reduction
Questions
Support for high-risk platforms
Use ICOM 247 when a critical system needs named escalation paths and senior engineering support.
Is 247 only for emergencies?
The main use is rapid specialist support for critical issues, but incident findings can also inform risk reduction and service improvement.
Can support be scaled?
Yes. Coverage can range from defined incident packages, such as 10 incidents per annum, through to unlimited support.
What happens after an incident?
ICOM can provide clear technical findings and recommendations so the same issue is less likely to recur.
Next Step
Need specialist cover for critical systems?
Tell us which systems need cover, what can go wrong, and how fast support needs to respond.