Investigation and root cause analysis
Experienced engineers help isolate the underlying cause of technical issues, not just the visible symptom.
- RCA
- Diagnostics
- Technical findings
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Support Model
Senior help without handing over the environment
Assist gives capable internal teams flexible annual support hours for complex platform work, without turning every issue into an outsourced engagement.
- Subscription-based support with flexible annual hours.
- Certified specialists across enterprise infrastructure, monitoring, automation, and AI.
- Clear technical findings and recommendations after each engagement.
What We Help With
Support for issues that need senior judgement
Use Assist when an issue is too important for generic helpdesk support, or when a decision needs experienced technical review.
Configuration and remediation guidance
Get configuration review and remediation guidance when a fix needs senior platform judgement.
- Configuration review
- Remediation support
- Best practice
Advisory and project input
Use Assist for architecture guidance, migration planning, technical review, or capacity extension during critical work.
- Architecture advice
- Migration support
- Technical review
Technology Coverage
Enterprise platforms covered on demand
ICOM Assist covers infrastructure, monitoring, cloud, automation, and AI platforms that operations teams run every day.
Operating systems and enterprise platforms
Support across Red Hat Enterprise Linux, Ubuntu, Oracle Linux, SUSE, Debian, Fedora, IBM Power Systems, IBM i, and IBM LinuxONE.
- RHEL
- Ubuntu
- Oracle Linux
- IBM Power
Virtualisation, cloud, and automation
Guidance across VMware, Hyper-V, Nutanix, Proxmox, AWS, OpenShift, Kubernetes, Docker, Ansible, Terraform, Juju, and OpenStack.
- VMware
- AWS
- Kubernetes
- Ansible
Monitoring, AI, DevOps, and SRE
Specialist input for Nagios, LogicMonitor, SolarWinds, IBM watsonx, Amazon Bedrock, Python, RAG, agentic AI workflows, CI/CD, and reliability practice.
- Nagios
- watsonx
- Bedrock
- SRE
When To Use Assist
A flexible support layer for capable internal teams
Assist works when your team owns the environment but needs senior experience for a specific incident, review, or change.
When an issue needs a senior second opinion
Bring in Assist when the team has done the obvious checks and needs senior judgement before a fix, escalation, or architecture decision.
- Complex incidents
- Root cause review
- Decision support
When delivery needs temporary senior support
Use Assist to add capacity around migrations, remediation plans, automation work, monitoring changes, or platform upgrades.
- Migration input
- Remediation planning
- Change support
When knowledge should stay with your team
Assist supports the work and transfers knowledge, so internal engineers leave with findings, next steps, and guidance they can reuse.
- Knowledge transfer
- Technical guidance
- Reusable findings
Questions
How Assist fits your team
Assist keeps ownership with your team while adding senior support for the work that needs it.
Is ICOM Assist a managed service?
No. Assist gives your team flexible access to certified specialists without the cost or commitment of a fully managed service.
How is support consumed?
Assist is subscription-based, with flexible annual support hours that can be used for troubleshooting, technical review, advisory work, or specialist guidance.
Can Assist support project work?
Yes. Assist can provide expert input during migrations, platform changes, technical planning, and remediation work.
Next Step
Need specialist support without a managed service?
Tell us where your team needs senior engineering backup and what platforms are involved.